![]() ![]() You should run an internet connection test and see what comes back. Check your internet speedĪdditionally, slow internet connections can make it very hard for your Samsung TV to stream video footage to your TV. If you continue having internet connection problems, you’ll want to call your internet service provider’s customer service line for assistance. It will take a few minutes for the router to completely reset, but once it’s back online, it should help your Samsung TV connect with Prime Video. Simply unplug the router for a few minutes and then plug it back in. ![]() If they’re not connecting, then your router isn’t working as it should. Check your smartphone or other devices at home that use Wi-Fi. If your router isn’t working correctly, it will cause Prime Video to have issues on your Samsung TV. ![]() Now that your Smart Hub is reset, you need to reinstall and re-sign in to Prime Video. Once the PIN is entered, you will reset your TVs Smart Hub settings. This will be “0000” unless you set one previously. You will be prompted to enter your TV’s PIN. You can also check sites like Downdetector for information. If you follow the platform on social media, like Twitter, they might let their followers know when to expect Prime Video to come back on. In this case, all you can do is wait for the servers to come back online. You can also check Prime Video on other devices, like your smartphone or laptop, to see if it’s down there too. While this doesn’t happen that often, it’s a real possibility. If Prime Video is still not working on your Samsung TV, you should make sure that the Prime Video servers aren’t down. Check if the Prime Video servers are down If it is, great! If you’re still having trouble, try the additional fixes detailed below. Once you plug the TV back in after the 60 seconds, power the TV back on and Prime Video should be working again. This is different than simply switching the remote on and off! This will help to drain any residual power left in the TV and allows the TV to soft reset itself. Make sure you are holding the power button on your TV, and not your remote! While the TV is unplugged, find and hold the power button on your Samsung TV for 30 seconds. Have a little bit of patience and make sure it’s been at least a minute before plugging it back in. The key here is to actually wait a FULL 60 seconds. ![]()
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March 2023
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